From Emma doing consulting and proposal, to Gerald communicating regularly, to the onsite team the experience was great. Team was meticulous in the details, and worked long hours to ensure we were happy. The PM introduced himself on arrival and walked through the job to ensure clarity of the scope. The installers were not 100% comfortable with a special component we had chose for our shower, and Gerald consulted with the manufacturer and the PM re-visited the site to ensure the system was exactly as we desired (it was and required no further adjustments). In general, the proposal was clear and concise, and the team worked to the proposal to an extremely high standard. We are fully satisfied, and will revisit Ultimate Bathrooms when we can upgrade our second bathroom.