FAQ

Find answers here to our most frequently asked questions.

Or feel free to contact our office today with your questions, we would be delighted to help.


Acrylic Wall Surrounds

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Is acrylic durable?

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Is acrylic durable?

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Acrylic is a very tough durable product, we offer a lifetime warranty on all acrylic materials.

Cleaning & Maintenance

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What should I not use on my new tub/shower?

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What should I not use on my new tub/shower?

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Do not use anything abrasive such as, soft-scrub, comet, cleaning powder or scouring pads – anything that feels abrasive or gritty when rubbed between your fingers should not be used as they will scratch. Do not use products such as aerosol propellant, anything with Ammonia-D or acetone in it, anything that has harsh chemicals in them such as Lysol Disinfectant and Lestoil, crystal drain cleaner or any leave-on cleaners. All of these will damage the beauty and shine of your new acrylic system.

Most store bought, non-abrasive and non-aerosol bathroom cleaners are safe to use, such as, Glass Plus, 409, Fantastik, Kaboom and Scrub Free.

Getting Started

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I have a rough idea of what I want – can you help with the design and details?

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I have a rough idea of what I want – can you help with the design and details?

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Our experienced team are more than happy to advise on any design aspects of your bathroom right down to helping you pick those all important finishing touches.


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What kind of guarantees do you offer?

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What kind of guarantees do you offer?

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We offer 100% satisfaction guarantee on all workmanship, along with our lifetime guarantee on all of our acrylic products. If you require a copy of our liability insurance, Workers Compensation Board clearance letter do not hesitate to contact us directly. You may also visit our Better Business Bureau listing for more information.


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Do we have to purchase items from you or can you work with products we have purchased?

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Do we have to purchase items from you or can you work with products we have purchased?

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We are happy to use whatever items work best for you, just be careful though sometimes what might look like a great deal is not always the best quality – but we are happy to advise you on this too.


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How long will my renovation take?

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How long will my renovation take?

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We pride ourselves on being as efficient and least disruptive to our customers as possible. Upon meeting with our Project Coordinator to discuss the scope of your project, they will be able to provide you with an estimate of the project timeline.

Quality & Assurance

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What kind of guarantees do you offer?

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What kind of guarantees do you offer?

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We offer 100% satisfaction guarantee on all workmanship, along with our lifetime guarantee on all of our acrylic products. If you require a copy of our liability insurance, Workers Compensation Board clearance letter do not hesitate to contact us directly. You may also visit our Better Business Bureau listing for more information.

Safety

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I want something for safety but don’t want to compromise on the look

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I want something for safety but don’t want to compromise on the look

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We can offer a range of beautiful products that not only incorporate safety into the mix but style and design too. Our sales team will be happy to recommend products.

Tubs & Showers

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I want to up-date my bathroom but keep my old tub, can you do this?

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I want to up-date my bathroom but keep my old tub, can you do this?

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We are more than happy to work with and around anything you want to keep, we also offer bathtub reglazing – should your old tub look a little tired and in need of some TLC.


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What should I not use on my new tub/shower?

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What should I not use on my new tub/shower?

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Do not use anything abrasive such as, soft-scrub, comet, cleaning powder or scouring pads – anything that feels abrasive or gritty when rubbed between your fingers should not be used as they will scratch. Do not use products such as aerosol propellant, anything with Ammonia-D or acetone in it, anything that has harsh chemicals in them such as Lysol Disinfectant and Lestoil, crystal drain cleaner or any leave-on cleaners. All of these will damage the beauty and shine of your new acrylic system.

Most store bought, non-abrasive and non-aerosol bathroom cleaners are safe to use, such as, Glass Plus, 409, Fantastik, Kaboom and Scrub Free.


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Are acrylic tubs slippery?

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Are acrylic tubs slippery?

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The majority of acrylic tubs come with a non-slip (textured) bottom. However with the addition of soap and water these can still potentially become slippery. There are several solutions we can recommend which would assist in making any tub less slippery.